Refund & Cancellation Policy for Gyain

Effective Date: September 1, 2025

This Refund Policy outlines the terms under which funds added to your Gyain wallet through the purchase of "Top-Up Packs" may be refunded by Gyain Applications Private Limited ("Gyain", "we", "us", or "our"). This policy is an integral part of our [Link to Terms and Conditions].

1. Wallet System and Top-Up Packs

Gyain operates on a wallet system where users purchase "Top-Up Packs" to add balance to their Gyain wallet. This balance can then be used to access various "Service Plans" or features within the Gyain Service.

2. No Cancellations or Refunds for Top-Up Pack Purchases (General Policy)

• All purchases of Top-Up Packs are considered final and non-refundable. Once a Top-Up Pack is purchased and the balance is credited to your Gyain wallet, the funds are intended for use within the Gyain Service.
• Gyain does not offer any facility for "cancellation" of the Service itself, as it is a wallet-based system. Your access to Service Plans depends on the available wallet balance.
• The wallet balance does not expire and can be used with any current or future Service Plans offered by Gyain.

3. Exceptions for Refunds (Limited Circumstances)

Refunds for Top-Up Pack purchases will only be considered under the following extremely limited circumstances:

• Failed Transaction/Duplicate Payment: If a Top-Up Pack transaction fails to credit your wallet but your account was debited, or if you are accidentally charged twice for the same Top-Up Pack purchase.
• Technical Error preventing Wallet Credit: If a technical error on Gyain's part prevents the purchased Top-Up Pack balance from being successfully credited to your wallet.
• Legal Obligation: Where a refund is explicitly required by applicable Indian law.

To request a refund under these exceptional circumstances, you must contact our customer support at edu@gyain.com within 7 days of the incident or erroneous charge, providing full details and proof of the issue (e.g., transaction ID, bank statement showing debit). All refund requests are subject to review and approval by Gyain, which will be exercised in good faith. Approved refunds will be processed to the original payment method within 10-15 working days.

4. Wallet Balance is Non-Transferable and Not Redeemable for Cash

The balance in your Gyain wallet is non-transferable to other users and cannot be redeemed or withdrawn as cash or transferred to any external bank account. It is solely for use within the Gyain Service.

5. Changes to Rates and Plans

As stated in our Terms and Conditions, Gyain reserves the right to change the pricing of Top-Up Packs and the rates for Service Plans. Such changes do not entitle users to a refund for existing wallet balances.

6. Contact Information

For any questions regarding this Refund Policy, or to submit a refund request under the specified circumstances, please contact us at:

Email: edu@gyain.com
Address: Gyain Applications Private Limited,
B-29, Second Floor, Kalkaji, Delhi 110019, India.